Dynamics CRM
Build stronger customer relationship with Dynamics 365 CRM
Customer relationship management (CRM) is a set of integrated, data-driven software solutions that help manage, track, and store information related to your company’s current and potential customers. By keeping this information in a centralized system, business teams have access to the insights they need, the moment they need them.
With Dynamics 365 CRM, now you can seamlessly manage customer service, sales, and marketing on a single platform. From tracking leads all the way through managing sales data, it provides a holistic solution that supports activities around sales, marketing, and service, such as customer or field service.
With Dynamics 365 CRM, You Can,
- Track Leads
- Monitor Sales
- Get Insights
- Complete Tasks
- Understand Customer Behavior
- Support customers
Microsoft Dynamics 365 CRM Solution Features
Cloud & Flexible Deployment Options
Encore has a wealth of experience with both online, on-premises, and hybrid deployments of Dynamics 365 apps.
Sales Force Automation Capabilities
Streamline lead management and identify cross-selling opportunities by tracking all your leads in one centralized system.
See Every Touchpoint
See a unified activity feed across individuals, organizations, leads, and opportunities. View all the emails, phone calls, tasks, and more related to an entity.
Marketing Automation Capabilities
Give your customers the convenience of initiating cases from multiple channels: website, phone call, social media, or even a customer portal.
The Power of XRM
Dynamics 365 CRM apps is built on a framework that can extend to your special business requirements.
Customer Service Capabilities
Integrate your Dynamics 365 CRM solution with any email marketing, event marketing, or digital marketing platform.
Why use Dynamics 365 for your CRM solution?
With Dynamics 365, you get a flexible and customizable solution suited to your business requirements. Choose a standalone application to meet the needs of a specific line of business or use multiple CRM applications that work together as a powerful, comprehensive solution.
Some ways you can use CRM capabilities to benefit your company are to
- Monitor each opportunity through the sales funnel for better sales
- Use sales monitoring to get real-time performance data
- Plan your next step with insight generation
- Optimize workflows with automation
- Track customer interactions for greater impact
- Connect across multiple platforms for superior customer engagement
- Grow with agility and gain a competitive advantage